www.

Frequently Asked Questions

Answering your Common Questions

Frequently Asked Questions

Our solution will automatically scale based on your sites needs. The magic for this comes from our load-balancers. They’re constantly monitoring all requests to our network, when a website receives a large number of hits it’s quickly isolated and moved to its own dedicated backend. This keeps your business running quickly at the most critical of times, but also means that your neighbours on our shared hosting aren’t affected by your spikes in traffic.
For less than £1 a month we can supply Daily automated backups. When this add-on has been purchased you can restore from any point in the last 30 days.
Your hosting package is automatically set up for you straight after purchase so you can get started right away.
Domains are registered at registry level as soon as you complete the checkout process with us. It can take up to 72 hours for a domain name to become visible on the internet as it globally updates. This applies for all domain names regardless of extension or registrar. However, in the majority of cases your domain name will be live within a few hours.
You don’t have to buy web hosting with us, but we strongly recommend it to take advantage of our powerful hosting platforms and seamless, trouble-free services that have all been carefully developed to work well together. You can find out more about our web hosting plans on our Web Hosting page.
Your domain name is set to renew automatically so you don’t have to worry about remembering it yourself! If you prefer not to auto-renew, you can change this from your control panel.
Research from Verisign has shown that up to 93% of visitors are put off buying if a website doesn’t have the expected ‘green bar’ (only available with our Extended SSL). If you’re serious about your business, especially if you run an ecommerce store, an Extended SSL may be the way to go. If payments aren’t a central part of your business but you still request or private details, such as login information, a Free or Simple SSL with its accompanying padlock is fine.
An SSL certificate is attached to your hosting package rather than your domain name. For this reason, you’ll need to host your website with us even if your domain name is registered elsewhere. You can take a look at our powerful yet affordable hosting packages on our Web Hosting page.
After purchasing it, you’ll get an email to the administrator email address for your domain to confirm your certificate. Simply click the link to confirm your registration.
Setting up your SSL is a quick and straightforward process, but if you have any questions or aren’t sure what to do next, please get in touch and we’ll help you out.